FAQs

Hardware Healers is a family-owned Canadian repair shop specializing in video game consoles and controllers, covering PlayStation, Xbox, Nintendo, and Meta VR devices.

We're based at 129 Durham Street West, Lindsay, ON K9V 2R6. We also accept mail-in repairs from anywhere across Canada.

Call us at (705) 304-8383 or email repair@hardwarehealers.ca.

No. Our technicians handle both modern and retro gaming consoles and controllers.

We are an independent repair shop, not affiliated with Sony, Microsoft, Nintendo, or Meta. This allows us to offer faster and more affordable repairs than manufacturer service centers.

We repair Sony PlayStation consoles and controllers, Microsoft Xbox consoles and controllers, Nintendo consoles and controllers, and Meta VR headsets and controllers.

Yes. We offer dedicated controller repair services for all supported brands.

Yes. We service current-generation consoles including PS5, Xbox Series X|S, and Nintendo Switch.

Yes. We repair Meta VR headsets and their controllers.

Common repairs include HDMI port replacement, disc drive issues, overheating, power failures, joystick drift, broken buttons, charging port issues, and motherboard-level faults.

Pricing varies by device and issue. We always attempt the most affordable fix first. Contact us for a no-obligation quote.

If we cannot successfully repair your device, you pay nothing, simple as that.

Yes. All completed repairs are covered by a 2-month warranty. If the same issue returns within that period, we'll fix it at no additional cost.

Yes. Rush repair service is available for an additional $60 per item.

We always try to repair first to save you money. We only suggest a replacement when repair is genuinely not viable.

Yes. You can drop off your device at our Lindsay location. Visit our Drop Off page for details and hours.

Yes. We accept mail-in repairs from anywhere in Canada.

Fill out the repair request form on our website, securely package your device, and ship it to us. We'll diagnose, fix, test, and ship it back to you.

Yes. We offer shipping kits to help you safely package your console or controller for mail-in service.

Use our shipping kit or pack your device in a sturdy box with adequate padding to prevent damage in transit. Avoid loose components inside the package.

You'll receive an update within 24 hours of us receiving your device. Turnaround time depends on the repair complexity.

We'll notify you once the repair is finished and tested. You only pay upon successful completion.

Yes. Every repair is thoroughly tested before being returned to ensure it's fully working.

You won't be charged. We'll let you know the outcome and return your device.

We recommend backing up your saved data before any repair, as a precaution. We take care with your device, but data safety is always best handled before service.

Yes. Joystick drift is one of the most common repairs we handle, for PS4/PS5 DualSense, Xbox, Joy-Con, and VR controllers.

Yes. Charging port replacements and connectivity issues are standard repairs we offer.

In most cases, repair is significantly cheaper than buying a new controller. We'll give you an honest quote so you can decide.

Our technicians have years of hands-on experience with gaming hardware, covering both modern and legacy platforms.

We combine expert repairs, transparent pricing, a No Fix No Fee guarantee, a 2-month warranty, and Canada-wide mail-in service, all from a trusted local family-owned business.